Accessorial (Additional) Services - Services such as packing, appliance
servicing, unpacking, or piano stair carries that you request to be performed (or
that are necessary because of landlord requirements or other special circumstances).
Charges for these services may be in addition to the line haul charges.
Advanced Charges - Charges for services performed by someone other
than the mover. A professional, craftsman, or other third party may perform these
services at your request. The mover pays for these services and adds the charges
to your bill of lading charges.
Agent - An affiliated moving company authorized to act on behalf
of a larger, national company.
Appliance Service by Third Party - The preparation of major electrical
appliances to make them safe for shipment. Charges for these services may be in
addition to the line haul charges.
AMSA Certified Mover - AMSA Certified Movers oblige by the AMSA
Code of Ethics and have pledged to conduct their business in the most efficient
and professional manner possible.
Bill of Lading - The receipt for your goods and the contract for
their transportation. It is your responsibility to understand the bill of lading
before you sign it. If you do not agree with something on the bill of lading, do
not sign it until you are satisfied that it is correct. The bill of lading is an
important document. Do not lose or misplace your copy.
Binding/Non-Binding Estimate - A binding estimate is an agreement
made in advance with the mover and it guarantees the total cost of the move based
on the quantities and services shown on the estimate. A non-binding estimate is
the carrier's approximation of the cost based on the estimated weight or volume
of the shipment and the accessorial services requested. A non-binding estimate is
not binding on the carrier and the final charges will be based on the actual weight
and tariff provisions in effect. (FMSCR
sec. 375.401 Subpart D)
Booking Agent - An agent or person that accepts the order for the
customer's move and registers it with the van line. A booking agent does not necessarily
have to be located at or near the origin or destination. A booking agent does not
assume responsibility for the cargo and usually does not take possession of the
Broker - A company that arranges for the truck transportation of
cargo belonging to others, utilizing for-hire carriers to provide the actual truck
transportation. A broker does not assume responsibility for the cargo and usually
does not take possession of the cargo.
Carrier - The moving company providing interstate transportation
of household goods under whose Department of Transportation registration the shipment
Cash on Delivery (COD) - Payment is required at the time of delivery
at the destination residence (or warehouse). For COD shipments, payment is required
in cash or by money order or cashier's check.
Certified Moving Consultant - A certified moving consultant (CMC)
is a salesperson who has been given a certified moving consultant credential. He/she
gets the CMC credential by applying with the American Moving and Storage Association
(AMSA), after which he/she signs a Code of Ethics and Professional Standards and
should be able to pass the certification examination. And upon acquiring the accreditation,
he/she is required to pay annual fees and a recertification process to preserve
his/her CMC position.
Claim - Statement of loss or damage to a household good shipment
while in the care, custody or control of the carrier or its affiliated agent.
Commercial Shipper - Any person who is named as the consignor or
consignee in a bill of lading contract who is not the owner of the goods being transported
but who assumes the responsibility for payment of the transportation and other tariff
charges for the account of the beneficial owner of the goods. The beneficial owner
of the goods is normally an employee of the consignor and/or consignee.
CP (carrier packed) - When articles are packed by the carrier/mover.
Department of Transportation (DOT) - The federal agency which,
through the Surface Transportation Board (STB) and Federal Motor Carrier Safety
Administration (FMSCA) within the DOT, governs the interstate transportation industry,
including movers of household goods.
Estimate - A general calculation of the transportation charges,
as well as costs for additional services requested by the customer. Includes an
estimation of the shipment weight.
Expedited Service - An agreement with the mover to perform transportation
by a set date in exchange for charges based upon a higher minimum weight.
Flight Charge - A charge for carrying items up or down flights
of stairs. Charges for these services may be in addition to the line haul charges.
For-Hire Carrier - A trucking company that is paid to transport
cargo belonging to others.
Fuel Surcharge -The carrier's tariff provides for a percentage
adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in
the recovery of the increased cost of fuel. The surcharge, which can change monthly,
is based upon the national average cost of diesel as reported by the U.S. Department
High Value Article - Items included in a shipment valued at more
than $100 per pound ($220 per kilogram). These items should be disclosed to the
mover to ensure that they are protected accordingly.
Individual Shipper - Any person who is the consignor or consignee
of a household goods shipment identified as such in the bill of lading contract.
The individual shipper owns the goods being transported and pays the transportation
Interstate Move - The transportation of goods in the United States
from a place in one State to a place in a different State (including a place outside
the United States); or between two places in one State through another State or
place outside of the United States.
Intrastate Move - The transportation of goods within one State
that never crosses State lines or includes a segment outside of that same State.
Inventory - The detailed descriptive list of your household goods
showing the number and condition of each item.
Line Haul Charges - The charges for the vehicle transportation
portion of your move. These charges, if separately stated, apply in addition to
the Accessorial Service charges.
Long Carry - An added charge for carrying articles excessive distances
between the mover's vehicle and your residence.
May - An option. You or your mover may do something, buy it is
not a requirement.
Motor Carrier - A company that provides truck transportation. There
are two types of motor carriers: Private and For-Hire Carriers.
Must - A legal obligation. You or your mover must do something.
Order for Service - A document authorizing a mover to transport
an individual shipper's household goods
Order Number - used to identify the customer's shipment and appears
on the upper right corner of the Order for Service and the Bill of Lading. This
number should be used whenever the carrier is contacted.
PBO (packed by owner) - When articles are packed by the customer
PBM (packed by mover) - When articles are packed by the moving
Peak Season Rates - Higher line haul charges applicable during
the summer months.
Pickup and Delivery Charges - Separate transportation charges applicable
for transporting your shipment between the Storage-In-Transit (SIT) warehouse and
Private Carrier - A company that provides truck transportation
of its own cargo, usually as part of a business that produces, uses, sells and/or
buys the cargo being hauled.
Released Value (Basic Value) - This is the most economical protection
option available. This no-additional-cost option provides minimal protection. Under
this option, the mover assumes liability for no more than 60 cents per pound ($1.32
cents per kilogram), per article. Loss or damage claims are settled based upon the
pound (kilogram) weight of the article multiplied by 60 cents per pound ($1.32 cents
per kilogram). For example, if your mover lost or destroyed a 10-pound (4.54-kilogram)
stereo component valued at $1,000, your mover would be liable for no more than $6.00.
Obviously, you should think carefully before agreeing to such an arrangement. There
is no extra charge for this minimal protection, but you must sign a specific statement
on the Bill of Lading agreeing to it.
Relocation Consultant - The agent sales representative responsible
for providing the customer with an estimate of the cost of his/her move, as well
as for answering any and all questions the customer might have with regard to the
Shuttle Service - Use of a smaller vehicle to provide service to
residences that are not accessible to the mover's normal line haul equipment (large
Storage-In-Transit (SIT) - Temporary warehouse storage of your
shipment pending further transportation, for example, if your new home isn't quite
ready to occupy. You must specifically request SIT service, which may not exceed
a total of 90 days of storage, and you will be responsible for the added charges
for SIT service, as well as the warehouse handling and final delivery charges.
Surface Transportation Board (STB) - This agency within the Department
of Transportation regulates household goods carrier tariffs among other responsibilities.
Tariff - An issuance (in whole or in part) containing rates, rules,
regulations, classifications or other provisions related to a motor carrier's transportation
services. The Surface Transportation Board requires that a tariff contain three
specific items. First, an accurate description of the services the mover offers
to the public. Second, the specific applicable rates (or the basis for calculating
the specific applicable rates) and service terms for services offered to the public.
Third, the mover's tariff must be arranged in a way that allows you to determine
the exact rate(s) and service terms applicable to your shipment.
Third-Party Services - performed by someone other than the carrier
or its agents at your request or required by federal, state or local law (e.g.,
appliance servicing, crating).
Valuation - The degree of "worth" of the shipment. The valuation
charge compensates the mover for assuming a greater degree of liability than is
provided for in its base transportation charges. All movers are required to assume
liability for the value of goods that they transport. Most movers offer two levels
of liability, basic and full value. . "Basic value" is also referred to as "Released
Van Line - The national moving company through which affiliated
agents are granted the necessary authority to transport interstate shipments. The
van line handles dispatching, shipment routing and monitoring, paperwork processing,
and claims settlement for all interstate shipments handled by its agents.
Warehouse Handling - A charge may be applicable each time SIT service
is provided. Charges for these services may be in addition to the Line Haul Charges.
This charge compensates the mover for the physical placement and removal of items
within the warehouse.
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