Our 10 Commmandments
"Courteous, friendly and quick - enjoyable experience. Excellent
job packing items and securing them"
- Tristan O'connell
"The guys were great. Excellent & Careful. Very polite & tried to
make sure that they did not disrupt too much"
- Lise Perunovich
"Very Professional and nice guys, handle everything with a great
deal of respect. Thank you very much"
- Crystal Purdy
Nationwide Van Lines understands that in order to be the Best Moving Company on
the East Coast, it is imperative that each of our staff members follow a strict
set of guidelines. We call such guidelines, Our 10 Commandments.
Here are the 10 Commandments for Nationwide Van Lines:
- Customer Satisfaction. Because of you, our most vital asset is
the reason our company can exist in this industry. We understand that by keeping
you as a satisfied consumer our business will grow and not only that you will choose
to use our services in the future, hopefully you will recommend us to your family
- Listening. We know that moving out of state is not an easy task.
We will take the time to identify your needs by asking questions and concentrating
on what you are really saying; listening to you, your tone of voice and most importantly
how you feel.
- Recognizing & Anticipating Your Needs. We understand that in
addition to our services, you are seeking to purchase outstanding customer relations
as well as problem solving. We appreciate the fact that by getting to know you,
we will be able to meet your needs and expectations.
- Customer Appreciation. We know how important your business is
and we appreciate it. We will treat you as an individual, listening to your needs
and accommodate them the best way we can.
- Taking The Time. We will take the time to explain how our system
works. In doing so, it will be easier for both sides to communicate and to meet
each other's needs and expectations.
- Assisting Our Customers. If you have a request (as long as it
is reasonable) we will do it. Our motto is if we promise, we deliver!
- Keeping Our Customers Updated. We know that sometimes things
do not always go as planned. It is a well-known fact that moving is the third most
stressful event in one's life following death and divorce. We will take full responsibility
and deal with the situation immediately. In addition, we will update you on the
progress and always apologize for any inconvenience it may have caused you.
- Exceeding Customer Expectations. Specializing in East Coast Moves,
along with our Certified Moving Consultants and well trained Moving Experts; we
will provide you with exceptional service to remember. This is something we guarantee
and what separates us from the competition.
- Customer Feedback. Your feedback whether positive or negative
will be greatly appreciated and a very valuable lesson learned. It is important
to us and one of our main goals is to keep improving.
- Treating Our Employees Well. We recognize without them, this
company cannot exist. Therefore, we treat our employees with respect and appreciation.
We understand that treating our employees and our customers well is equally as important.
Nationwide Van Lines is proud of the values that have made our company a top choice
for East Cost moving needs, we appreciate our customers are thankful for each opportunity
to provide reliable and competent moving services.
We invite you to see firsthand what our customers have to say about their personal
experiences working with our
Certified Moving Consultants, through one of many